Vocus returns Dodo, iPrimus contact centres to 85 percent capacity – Telco/ISP

Vocus has brought contact centre operations for its internet brands iPrimus and Dodo back up to 85 percent capacity after a “tough few weeks” for its teams in Australia and the Philippines.

The telco issued identically-worded service updates on Wednesday April 9, declaring that “many of our team members are back online and ready to support you with anything from troubleshooting to relocations.”

“Our phone lines are back on and we hope to have live chat up and running soon,” it said.

“We are still running at a reduced rate and have a large backlog of requests to work through.

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