Optus fixes billing error that charged customers for churned services – Telco/ISP

Optus is refunding 994 modest and medium sized companies almost $800,000 after a “billing error” brought on them to carry on to be charged for landline providers they experienced churned away.

The problems transpired more than a ten-year interval to March 2021 and ended up recognized and “self-reported” by Optus to the Australian Communications and Media Authority (ACMA).

“Optus suggested that the concern transpired due to incorrect billing stop-dates becoming entered into its technique for buyers transferring to other telcos,” the ACMA said in a assertion.

“Optus ongoing to invoice these buyers after they experienced transferred their service to other vendors.”

ACMA chair Nerida O’Loughlin said fifteen of the impacted buyers “were charged much more than $ten,000 which can be a big total for a modest organization to lose.”

O’Louglin said it was “alarming and unacceptable that these types of a fundamental flaw went undetected in Optus’s techniques for so lengthy.”

“We are carefully monitoring Optus to assure it refunds all afflicted buyers and takes action to cut down the possibility of foreseeable future billing problems,” she added.

Optus has contacted all afflicted buyers “and to date repaid 98 % of the costs additionally fascination.”

Rosa G. Rose

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